If you can’t find the answer to your question here, feel free to get in touch with us at any time!
If you’re wondering about something in the product, remember that every option has a tooltip you can check by hovering over it’s name
We don't apply a hard limit on the number of users able to connect - if there are more than your licensed amount of users we will disable the functionality of the UI - report data, logging, alerts etc.
SSL termination lets you accept HTTPS connections on your load balancer, securely, and convert them to standard HTTP requests to your webservers. This has several benefits, the two main ones are: 1. You can manage your SSL certificate on one single device (the load balancer) and you don't need to worry about installing and maintaining SSL on all your webservers. 2. You can avoid the huge increase in load SSL causes on webservers. While it also adds to the load on your load balancer it is less than your webservers would experience, and we have the option to support a hardware SSL acceleration card.
Yes, we always allow upgrades and we will discount it by whatever you have already purchased! There is no risk in starting small with Snapt and working your way up.
Yes, we have a comprehensive reseller program. Also available is the ability to white-label Snapt, and we provide a ready to go disk image for this. Please get in touch with us for more details.
Snapt Pro is our professional services offering for our larger clients. The nature of our product means that it is often mission critical and larger clients need unrestricted licenses and telephonic support. If you are interested in this you can contact us at any time.
We break our pricing down based on how many servers you are load balancing, so a smaller installation is cheaper. How we work that out is by counting the number of "server ..." lines in the configuration. That means for each server you add to the configuration, not for each group! The number of backend webservers, mail servers, etc., is what we charge for as that is what we record data for, allow management for etc.
Absolutely. We provide a ready to go VMX image available through the client site for all our products.
Yes, absolutely. Snapt will import your configuration and run on top of any Linux or FreeBSD server you have.
Snapt software is so cost efficient because we only charge you on a yearly basis, however, the product does not stop working after a year - only your access to updates, patches and support.